Collections Client Svc Adv I


- Facilitate customer solutions to resolve short-term financial hardship issues with customers -Answer customer inquiries concerning the status of their accounts -Accurately document call details in the appropriate bank systems -Comply with company and regulatory requirements -Review and analyze credit reports -Utilize skip tracing tools in order to locate customer information -Achieve goals and meet assigned deadlines in a timely manner


Required Qualifications: -High School Diploma or GED -General knowledge of lending and repayment practices -Detail oriented -Excellent verbal and written communication skills -1+ years of banking center, call center, or collections experience; or Associates or Bachelors degree -Strong negotiation skills -Creative problem-solving skills -Strong organizational skills -Demonstrated ability to adjust to changes in the workplace -Decision-making skills -Proficient in Microsoft Office Suite -Ability to work in a fast-paced environment with minimal guidance Preferred Qualifications: -Bi-Lingual (Spanish and English) -Associates or Bachelors Degree -Prior banking or collection experience

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